Wynns will accept returns for any items that are faulty, defective, not as ordered or not of acceptable quality. We can arrange for a refund or replacement, depending on the circumstances.
When initiating a defective or not-as-ordered return, please provide the following information in your request
- Your Order Number and proof of purchase
- The items within your order that are defective or not as ordered
- The reason for returning them.
Our Customer Service team will review this information and provide a resolution in due course.
There is no restocking or return fee for items that are found to be defective, not-as-ordered or not of acceptable quality.
Refunds are processed within 3 business days of your return being sent. Once actioned, refunds can take up to 7 days to land in your account. We will refund back to the card or account used for the original purchase transaction.
Wynns Cellar Door Purchases
We only process refunds or returns for orders placed on wynns.com.au through our Customer Service team. If you’ve purchased through our Coonawarra Cellar Doors, please contact them directly to discuss. Contact information for the Cellar Door can be found on our Contact Us page.
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