Please Note: Due to current COVID-19 restrictions, please allow additional time on the below timeframes for your order to be delivered in full. We will send you a shipping notification email with a tracking link once your order has been shipped.
Please refer to the table below to find your regions estimated delivery time (business days)
| NSW & ACT | Standard Post | Express Delivery |
|---|---|---|
| Sydney Metro | 5-9 days | 3-4 days |
| NSW County | 9-11 days | 5-7 days |
| Canberra | 5-9 days | 3-4 days |
| VIC | Standard Post | Express Delivery |
| Melbourne Metro | 5-9 days | 3-4 days |
| VIC County | 9-11 days | 5-7 days |
| SA | Standard Post | Express Delivery |
| Adelaide Metro | 4-8 days | 3-4 days |
| SA County | 8-11 days | 5-7 days |
| QLD | Standard Post | Express Delivery |
| Brisbane Metro | 6-10 days | 3-5 days |
| QLD County | 10-12 days | 4-6 days |
| QLD Remote (far nth) | 10-15 days | 7-10 days |
| WA | Standard Post | Express Delivery |
| Perth Metro | 8-12 days | 5-7 days |
| WA County | 12-14 days | 5-7 days |
| WA Remote | 13-15 days | 6-8 days |
| NT | Standard Post | Express Delivery |
| Darwin Metro | 6-10 days | 3-5 days |
| NT Remote | 14-15 days | 4-6 days |
| TAS | Standard Post | Express Delivery |
| Tasmania Metro | 6-10 days | 3-5 days |
| TAS Remote | 14-18 days | 5-7 days |
* Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.
Please Contact us should you have any queries about the status of your order.
Unless otherwise specified, your delivery will be sent via Australia Post. Should you elect to have your order delivered via our Express delivery service, your order will be delivered via StarTrack Premium.
For standard Australia Post deliveries, freight costs are included in our pricing, regardless of location in Australia. Additional charges may apply for Express deliveries via StarTrack Premium and is calculated at checkout.
Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.
By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.
A calling card will also be left by StarTrack Premium for all Express deliveries to unattended premises so you can collect your order from the local Post Office at your convenience.
Our Australia Post and StarTrack Premium services do not provide date or time specific deliveries.
If your delivery is via Australia Post and your address is unattended and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.
If your delivery is via StarTrack Premium and your address is unattended, StarTrack Premium will leave a calling card so you can collect your order from the local Post Office at your convenience.
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