Please refer to the table below to find your regions estimated delivery time (business days)
| NSW & ACT | Standard Post |
|---|---|
| Sydney Metro | 5-9 days |
| NSW County | 9-11 days |
| Canberra | 5-9 days |
| VIC | Standard Post |
| Melbourne Metro | 5-9 days |
| VIC County | 9-11 days |
| SA | Standard Post |
| Adelaide Metro | 4-8 days |
| SA County | 8-11 days |
| QLD | Standard Post |
| Brisbane Metro | 6-10 days |
| QLD County | 10-12 days |
| QLD Remote (far nth) | 10-15 days |
| WA | Standard Post |
| Perth Metro | 8-12 days |
| WA County | 12-14 days |
| WA Remote | 13-15 days |
| NT | Standard Post |
| Darwin Metro | 6-10 days |
| NT Remote | 14-15 days |
| TAS | Standard Post |
| Tasmania Metro | 6-10 days |
| TAS Remote | 14-18 days |
* Australia Post standard deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days.
Please Contact us should you have any queries about the status of your order.
Wynns will accept returns for any items that are faulty, defective, not as ordered or not of acceptable quality. We can arrange for a refund or replacement, depending on the circumstances.
When initiating a defective or not-as-ordered return, please provide the following information in your request
- Your Order Number and proof of purchase
- The items within your order that are defective or not as ordered
- The reason for returning them.
Our Customer Service team will review this information and provide a resolution in due course.
There is no restocking or return fee for items that are found to be defective, not-as-ordered or not of acceptable quality.
Refunds are processed within 3 business days of your return being sent. Once actioned, refunds can take up to 7 days to land in your account. We will refund back to the card or account used for the original purchase transaction.
How to return an item
Please reach out to our Customer Service team to begin the returns process – they can be contacted on 1300 768 074, or via our Contact Us form. They will advise of next steps.
Wynns Cellar Door Purchases
We only process refunds or returns for orders placed on wynns.com.au through our Customer Service team. If you’ve purchased through our Coonawarra Cellar Doors, please contact them directly to discuss. Contact information for the Cellar Door can be found on our Contact Us page.
Unless otherwise specified, your delivery will be sent via Australia Post.
Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.
By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.
If your delivery address is unattended and you have not requested Safe Drop, Australia Post will leave a calling card so you can collect your order from the local Post Office at your convenience.
Firstly, apologies for any inconvenience. Please Contact us so we can find out where your missing cases are.
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